Product Terms and Conditions | Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Perishable goods cannot be returned. Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

To return your product, you should mail your product to:
2 Km Noroeste de La Plaza de Deportes Santa Elena
Don Juan Tours Monteverde
Costa Rica

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at for questions related to refunds and returns.

Don Juan Tours Monteverde

Una experiencia única entre cultura y tradición.

Si usted tuvo que viajar un largo camino desde casa o si usted está planeando visitar Monteverde pronto, no se puede perder la oportunidad de ser parte del 1% de las personas en todo el mundo que realmente sabe sobre el café.
En Don Juan Tours Monteverde le prometemos una oportunidad única para sumergirse en la cultura y las tradiciones costarricenses, con nosotros usted tendrá la oportunidad de aprender la importancia que nos trajo el café y el cacao a nuestra idiosincrasia como “ticos”

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Central +506-4001-8714 · Emergency +506- 8359-7017